MAS revised Guidelines on Fair Dealing – How to deliver Fair Dealing Outcomes to customers

07 Jun 2024

The Monetary Authority of Singapore has updated the Guidelines on Fair Dealing – Board and Senior Management Responsibilities for Delivering Fair Dealing Outcomes to Customers [FSG-G04] on 30 May 2024. A key change is that the scope of the Guidelines has been expanded to apply to all financial institutions, and all products and services they offer to their customers. In this update, Director Benedict Teo discusses the changes to the Guidelines and how the Board and Senior Management of financial institutions may better ensure their internal processes are aligned with the updated Guidelines in order to achieve the Five Fair Dealing Outcomes.

Read more here.